FAQs

Where are my plants shipping from?
Our plants are propagated by our local farm house and local farmers in beautiful South Florida and supplied by area, small business, tropical plant growers. We proudly ship in a plant box that will ensure a healthy delivered plant.
  
What delivery service will deliver my plant?
Our nursery has partnered with Fedex and USPS to deliver plants across North America. 
  
I live outside of the continental United States, will you ship to me?
At this time we are unable to ship outside of the Continental United States. This includes Hawaii, Puerto Rico and Guam.  We are sorry for this inconvenience.
  
Do you ship year around?
Most definitely we ship year around, despite your local weather conditions. However, we recommend at least one heat pack for 4 plants.
  
How long will it take for you to ship my order?
We will generally process your order within 3-5 business days of your order being placed. Holiday shipping times may vary. We package the plants at our nursery in South Florida to ensure safe shipping. 
  
Should I repot my plant once it arrives?
When you receive your plant, it has been growing in it nursery pot for some time.  The roots are most likely happy in its pot and most plants like to be more root bound.  You can keep your plant in the nursery pot or use your own pot to match your home decor. You can repot your plant but keep a few things in mind.
A 4’’ pot is recommended for plants with not so fibrous or long wide roots. Be careful while watering them so they don’t hold too much water or their dirt gets too wet.
If the roots are extensive and full, you can use a 6’’ pot for planting.
We use our potting soil mix, a recommended soil for indoor houseplants or use a standard potting mix but be more careful about watering instructions as this may cause root rot if the soil stays too wet for too long.

When is the time to "pot up" or transfer my plant into a larger pot?
The answer to this is when your water is draining out of the pot completely and never really gets your soil moistened.  It is then that there are likely more roots more soil. Repotting is usually done once in a year or so. 
Make sure to never "pot up" more than an inch on each side and immediately after potting, lightly water your plant.
  
Why does my plant look different then the website?
Live plants will have variations in color, texture, finish, and size. While we make every effort to display our plants as accurately as possible, there may be subtle differences from what is displayed online.
  
My plant arrives damaged. What should I do?
Every plant is fragile and the shipping process is not always kind (or easy). Most of the time we get it right, but sometimes we don’t. When that happens, we fix it – be it a damaged plant or pot due to shipping carrier mishandling. Please inspect your package when you receive your delivery. Should your order arrived damaged, please write an email and take a picture within 24 hours of arrival to contact@nativegrowersnursery.com or message us at 305-303-9009 make sure to include a photo within 24hrs of delivery and a team member will get back to you.
In the unlikely event a plant is received dead on arrival, it will always be replaced with the same or another plant of the same value.
  
How do I track my shipment?
When your order is shipped, you will receive an email to the account you provided during checkout. If you didn't receive the email, you can always log into your account. If you didn't set up an account during checkout, you can always register for an account using the same email address you used during checkout and will be able to track your orders there.
  
My order has the wrong shipping address.
If you happened to put the wrong shipping address during checkout, please email us as soon as possible at contact@nativegrowersnursery.com. If you order has already been shipped, you will need to contact UPS directly to get them to reroute your package. We do not have the ability to change the shipping address once your order has left our nursery.
  
I accidentally ordered the wrong item.
Mistakes happen, we totally understand that. If this does happen, please email us as soon as possible at contact@nativegrowersnursery.com. In your email, please include your order number, the plant you want to replace, and the new plant you would like to take its place. Please note: We cannot make adjustments to your order once it has shipped.
  
Why am I only seeing 3 day shipping as an option?
Since we are shipping from our nursery in South Florida, we want to ensure your plants arrive safely. Due to typical ground shipping times for the west coast, we only ship using a 3 day shipping from UPS. This greatly increases our chances of your plant arriving the way it left our farm.
 
Changing address after order has shipped.
Due to the nature of plants, we cannot change your order once it has been processed. We do not accept returns of plants and hope you understand. Shipping plants is difficult and we wouldn’t expect you to do it
  
Can you hold an order?
Due to constant fulfillment rotation of plants being prepared for shipment, we do not hold orders but do accommodate for special exceptions due to extreme heat or cold. This is decided by the Native Growers team on a case by case basis. 
  
Is there a guarantee with plant orders?
These are living plants and we do not offer any guarantees. However if your plant arrives damaged or in poor condition please contact our help team with a picture within 24 hours of delivery as we are always happy to help.
  
What forms of payment do you accept?
We accept all major credit cards, PayPal, and Venmo.  These payment options could change at any time. Please keep in mind that online orders will be processed and charged immediately after checking out.
  
Do you offer local pickup?
We do not offer local pickup at this time as our nursery is not currently open to the public. We do offer local delivery to areas on map for a small delivery fee within our zip code range.
  
Why am I only seeing 3 day shipping as an option?
Since we are shipping from our nursery in South Florida, we want to ensure your plants arrive safely. Due to typical ground shipping times for the east coast, we only ship using 3 day shipping from UPS. This greatly increases our chances of your plant arriving the way it left our farm.
 
Was your plant damaged on delivery?
Native Growers Nursery does offer a plant replacement policy. Please take a photo of your plant and email us at contact@nativegrowersnursery.com within 24 hours of your plant being delivered to start the replacement process on all Native Growers plants except where noted otherwise. It is at our discretion to determine whether a replacement will be issued. We may request further documentation and photos. Native Growers Nursery does not replace plants if they are left in extreme temperatures upon delivery or if not removed from the box immediately after being delivered.
 
Want to change your order after your plant has been shipped?
Due to the nature of plants we cannot change your order once it has been processed. We do not accept returns of plants and hope you understand. Shipping plants is difficult and we wouldn’t expect you to do it.
  
I think something is wrong with my plant, but I am not sure.
No problem! Just message us at contact@nativegrowersnursery.com and a team member will answer any questions you may have.
 
Can I return or exchange my online order?
All Native Growers plant sales are final once the plants are shipped. We do not accept returns as we wouldn't expect you to package and ship the plant back to us. 
    
I received the wrong plant.
We apologize for any mix up. We are more than happy to make it right. Please send us a picture of the plant you received with in 24hrs to contact@nativegrowersnursery.com with your order number.