Shipping policy

All items will ship within 3-5 business days (please allow a delay for the holidays). If you require an urgent shipment please reach out to us and we will do our absolute best to accommodate your request.

We ship out orders on Monday - Tuesday - Wednsday

We deliver local Thursday - Friday - Saturday

We ship our plants in the pots they grow in. 

We remove some of the potting soil to lighten the weight for shipping purposes. 

We will not ship plants if we feel if they will not arrive in the best condition possible due to the cold temperature. We suggest one heat pack per four plants shipped. 

Please allow us to up to 2 business days for us to process your order.

Due to the delicate nature of plants we do not ship on Friday or Saturday, so they are not left in a warehouse with our shipping carrier over the weekend.

Once shipped all orders typically take 1-3 days to arrive.

Due to COVID-19 we have been noticing some delays in shipping so please be patient but we are working hard with our shipping carriers to get your plants to you quicker. 

Please know that we take the greatest care when packaging your live plants and hard goods.  We use corrugated cardboard to protect each plant with proper box markings to indicate that it is perishable or fragile.

Unfortunately, we are not able to guarantee live plants that are shipped, as we have no control of the handling of the packages beyond our store, by the carrier. We will work with you on claiming insurance and replacing your plant material to the furthest extent possible.  We have only had a handful of shipping issues occur due to carrier mishandling out of the 100s of orders we have shipped out.  It is because of this that we recommend purchasing insurance on all shipments.

We are unable to offer refunds or exchanges that exceed insurance coverage on plant material that arrive damaged or on packages that are mishandled or lost by the carrier.

Once a package is mailed out and in the hands of the carrier we, unfortunately, have no ability to manage the handling of it, therefore, we do not assume responsibility for the condition it arrives in.

We will do everything we can to assist you with rectifying your order issues.  

Our customers happiness is paramount.

You can always contact us for any return question at:

contact@nativegrowersnursery.com

All sales are final. Returns or exchanges are not permitted once confirmed and paid for by client. Plants (like other living things) are sensitive to the touch, water, temperature, light and other external conditions which we have no control of once they are picked up or delivered to the customer.

Refunds are not provided under any circumstance.